Still have questions? See below for answers!
What does 100% Satisfaction Guaranteed mean?
Miracle Maids offers a 100% Satisfaction Guarantee to all of our customers. If you are not satisfied with your cleaning, simply call us within 24 hours of when the service was completed and we will return to re-clean those areas until you are satisfied. We want to make sure you are pleased with our service.
Are you insured and bonded?
Miracle Maids is fully bonded and insured. We clean with care, however if damage or breakage should occur, we will have the item repaired or replaced if necessary. Insurance claims will be filed when appropriate.
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to provide us with a key or passcode for entry. Keys are kept in a security vault at our office. Speak to your Customer Service Representative for any other access arrangements. If we are unable to enter your home, you will incur a $30 lockout fee. Alarm systems need to be turned off the day of your cleaning.
Who is going to clean my home?
Miracle Maids provide teams that consist of one, two, or sometimes three maids. We do thorough background screening on all team members. In addition, our Operation Managers do random inspections to ensure that our cleaning standards and your expectations have been met.
Will the same team members always clean my home?
Our goal is your satisfaction. To that end, we prefer to have the same maid clean your home each and every time. If however you would prefer a different maid, let us know and we will do our best to accommodate you.
What time will the team be at my home?
There are two different time slots in which an appointment can be made. The morning appointments are scheduled for us to arrive between 8am-10am. Our appointments in the afternoon are scheduled for arrival between 1pm-3pm. Unfortunately we can never give an exact time to arrive because nobody has the ability to predict traffic, accidents, or weather. We can always provide our customers with a phone call 30 minutes prior to our arrival when requested.
How long does it take to clean my home?
Our Miracle Maids Team will average 2.5 to 3.5 hours to clean an average size home. However, time will vary depending on the condition and size of your home. Unless you are scheduled for an hourly service, the amount of time spent in your home will not affect the cost.
What do I have to do with my pets the day of the cleaning?
We are a pet friendlycleaning service. Some of our customers prefer to put their pets in a secure location. This however, is not required. It is best educate us about your pets so that we are able to work with and around your loved ones.
How will I pay for your services?
You can pay with a debit or credit card. We accept Visa & MasterCard. Payment is due after the cleaning is completed on the day of the cleaning. We take your payment information when the cleaning is scheduled in order to reserve your appointment.
What do I have to do before the cleaning?
In order to provide you with the best results possible, we ask you to take a few minutes before our arrival to pick up personal belongings such as clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate on just cleaning. Click here for more suggestions on “How to Prepare for Your Cleaning”.
What is Custom Cleaning?
A Custom Cleaning Service offers a personalized affordable cleaning solution for homeowners that have specific cleaning needs or just need an extra helping hand with their large homes. Within the Custom Cleaning Service there are two options. You may purchase a 3 or 4 hour block of time with one maid or you may pay an hourly rate for two maids with no time constraints. For the Custom Cleaning Service, we ask our customer to prioritize a To-Do List. Our maid will work according to your priority list within the allotted time. However, if the list is completed in less time, the cleaner is free to leave. Please be advised that our maid will only complete the items that can be cleaned within the time frame. If you would like a full cleaning of your home and do not want to pay an hourly rate, please request one of our other cleaning packages. For more information contact your Customer Service Representative.
What should I do to prepare for a Move In/Move Out cleaning?
We understand that moving can be an overwhelming experience. Follow these simple steps to help the cleaning run smoothly. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and removed from the property. If you are unable to completely vacate the home, let your Customer Service Representative know and we will work with you to find a solution.
What happens if my utilities are off the day of the cleaning?
If your utilities are off, you will be charged a $50 inconvenience fee. It’s very difficult to clean a home without electricity and running water. We will do our best. Without the utilities on we might not be able to extend our 100% Customer Satisfaction Guarantee. You always have the option to contact your Customer Service Representative and re-schedule for a different day. A re-schedule fee may apply.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you would prefer us to use your supplies and equipment instead, we are more than happy to accommodate your request.
How do I leave special instructions for my cleaning team?
Call or e-mail your Customer Service Representative with your special instructions. We will pass them along to your maid. This will ensure that we are 100% prepared for the job and it gets done to your wishes.
What do I have to do if my home has been recently remodel or under repair?
Please contact your Customer Service Representative to request a Custom Cleaning package so your home can be cleaned properly.
What happens if I need to change the day of my scheduled cleaning?
Make sure you notify us 48 hours before your scheduled cleaning in order to avoid a $30 reschedule fee. You can call 512-548-4655 or email us at email@example.com.
Do I need to sign a contract?
No, you do not need to sign a contract. However those who schedule cleaning to be done weekly, bi-weekly, every three weeks, or even on a monthly basis pay less per visit. Recurring customers must complete at least 3 cleanings to receive the special discounted pricing. You can stop the service anytime by simply e-mailing or calling your Customer Service Representative. If you stop before your third cleaning, you will be subject to a $50 cancellation fee.
What would your maids not be able to clean?
Our maids are not allowed to clean feces, vomit, urine or blood due to sanitary reasons.
Don’t see your Question?
Call a Customer Service Representative at 512-548-4655 or email us at firstname.lastname@example.org.
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